General Terms and Conditions


1. scope of application



The following GTC apply to all orders placed via our online store by consumers and entrepreneurs.

For Germany, the following applies: According to § 13 BGB, consumers are any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

For Austria: In the following terms and conditions, “consumer” means “consumer” within the meaning of the Consumer Protection Act (KSchG).

For Switzerland: In the following terms and conditions, “consumer” means the “consumer” under Swiss law.

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, is acting in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. contractual partner, conclusion of contract, correction options


The purchase contract is concluded with Sintron Distribution GmbH.

By placing the products in the online store, we submit a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by email.

3. contract language, contract text storage



The language(s) available for the conclusion of the contract: German, English, French

We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the text of the contract is no longer accessible via the Internet.

4. subject matter of the contract


4.1 Product description



Reference is made to the validity of the respective product description as an integral part of the contract.

4.2 Product images



Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. Please contact us if you have any questions:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and the actual product colors are possible.

Natural variations in wood grain, structure, and color are possible for wood products.

5. Requirements and Handling of Customer Content


5.1 Requirements



If the fulfillment of the order requires you to send us content (e.g., texts, data, files), the existing technical possibilities and any applicable requirements are based on the respective product description.

You are solely responsible for the content, including the legality and accuracy of the content you submit. We do not conduct any editorial review of the content prior to executing the order.

5.2 Compliance with Applicable Law



The content and the products created from it must always comply with the applicable legal provisions. In particular, they must not infringe the rights and claims of third parties (in particular copyrights, trademarks, or other intellectual property rights), nor contain or serve any content that glorifies violence, is discriminatory, racist, xenophobic, or otherwise immoral or unconstitutional.

5.3 Indemnity



You indemnify us against any claims asserted by third parties in connection with a violation of their rights through our contractual use. You also assume the necessary costs of legal defense, including all court and attorney fees at the statutory rate. This indemnity does not apply if you are not responsible for the violation. In the event of a claim by third parties, you are obligated to promptly, truthfully, and completely provide us with all information necessary for the examination of the claims and for a defense.

5.4 Right of Withdrawal



We reserve the right to refuse the order or withdraw from the contract if the content you provide violates legal or regulatory prohibitions or violates common decency, or if there is reasonable suspicion of such violation. This applies in particular to the provision of content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.

6. Delivery Conditions


6.1 Delivery Options



We ship the products to the delivery address specified during the ordering process.

You generally have the option of picking up your order from Sintron Distribution GmbH, Südring 14, 76473 Iffezheim, Germany, during the following business hours: 8:30 a.m. - 5:00 p.m.

We do not deliver to packing stations.

6.2 Delivery by Freight Forwarder



Appointment Scheduling

For freight forwarder deliveries, the freight forwarder we have commissioned will contact you to arrange a delivery date.

Place of Delivery

Delivery of the goods is limited to the transport and unloading of the goods to the first public curb at the agreed delivery address. Delivery does not include delivery to specific premises or the assembly and/or installation of the ordered goods, unless otherwise expressly agreed.

Recipient's Cooperation

Unloading and any subsequent transport of the goods to the agreed delivery location, if necessary, will be carried out jointly by the forwarding agent and the recipient. Information on packaging dimensions can be found in the offers.

For merchants, the following applies: Notwithstanding the previous sentence, the recipient is responsible for unloading and any subsequent transport of the goods to the agreed delivery location.

7. Payment


7.1 Due Date and Default of Payment


The price is due upon conclusion of the contract, unless a later date is specified in the following payment terms.

The following applies to customers based in Germany and Austria:

  • For consumers: In the event of late payment, we reserve the right to charge you a fee of €1.50 per reminder for the second and each subsequent reminder. You reserve the right to provide evidence of lesser damages. Other claims remain unaffected.

  • For businesses: In the event of late payment, we reserve the right to charge you statutory default interest of nine percentage points above the base interest rate plus a flat rate of €40. Other claims remain unaffected.


For customers based in Switzerland:

  • For consumers: In the event of late payment, we reserve the right to charge you a fee of CHF 1.50 per reminder for the second and each subsequent reminder. You reserve the right to provide evidence of lesser damages. Other claims remain unaffected.

  • For businesses: In the event of late payment, we reserve the right to charge you default interest at a rate of nine percentage points above the ECB base rate, plus a flat rate of CHF 40. Other claims remain unaffected.


7.2 Payment Methods



The following payment methods are generally available in our shop.

8. Right of Withdrawal



Consumers are entitled to the statutory right of withdrawal, as described in the cancellation policy. Business customers are not granted a voluntary right of withdrawal.

9. Retention of Title



The product remains our property until full payment has been made.

For customers based in Switzerland, we are entitled to make a corresponding entry in the retention of title register.

The following applies additionally to businesses: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

10. Transport Damage



For businesses: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier, or other person or institution designated to carry out the shipment.

11. Data Backup



You are responsible for properly and regularly backing up your data. We are not liable for damages resulting from the loss of data if you could have avoided the loss by regularly and completely backing up the data.

The above restriction does not apply to claims based on damages caused by us, our legal representatives, or vicarious agents.

  • In case of injury to life, body, or health

  • Intentional or grossly negligent breach of duty and fraudulent intent

  • In case of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)

  • Within the scope of a guarantee promise, if agreed, or

  • To the extent that the scope of application of the Product Liability Act is open.


12. Warranty and Guarantees


12.1 Liability for Defects



The following applies to consumers domiciled in Germany and Austria:
The statutory liability for defects applies.

The following applies to consumers domiciled in Switzerland:
They should, as soon as reasonably practicable in the normal course of business, inspect the condition of the item received and, if defects for which the seller is liable are discovered, notify the seller immediately. If the consumer fails to do so, the purchased item is deemed to have been approved, unless the defects were not detectable during the usual inspection. If such defects subsequently arise, notification must be made immediately upon discovery; otherwise, the item is deemed to have been approved, even with regard to these defects.

Return the defective product to us with a description of the defect. You will bear the resulting transport costs. We provide a warranty by remedying defects. This will be done, at our discretion, either by eliminating the defect (repair) or by delivering a defect-free item (replacement). If subsequent performance fails, you are entitled to withdraw from the contract. This does not apply to minor defects. A right to a price reduction is excluded.

The following applies to entrepreneurs and merchants:
Unless expressly agreed otherwise below, the statutory liability for defects applies.
The following limitations and shortened deadlines do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents.

  • in case of injury to life, body, or health

  • in case of intentional or grossly negligent breach of duty and fraudulent intent

  • in case of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)

  • within the scope of a guarantee promise, if agreed, or

  • insofar as the scope of application of the Product Liability Act is open.


Restrictions on Entrepreneurs

For businesses, only our own information and the manufacturer's product descriptions included in the contract are deemed to be an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual purpose and has caused its defectiveness. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected.

Notice to Merchants

Merchants are subject to the obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB). If you fail to provide the notification stipulated therein, the goods shall be deemed approved, unless the defect was not detectable upon inspection. This shall not apply if we have fraudulently concealed a defect.

12.2 Guarantees and Customer Service



Information on any applicable additional guarantees and their exact terms and conditions can be found with the product and on special information pages in the online shop.

Customer Service: You can contact our customer service for questions, complaints, and objections on weekdays from 9:00 a.m. to 5:00 p.m. by phone at +49 7229-18290 or by email at info@sintron.de

13. Liability



We are always liable without limitation for claims based on damages caused by us, our legal representatives, or vicarious agents.

  • In case of injury to life, body, or health,

  • In case of intentional or grossly negligent breach of duty,

  • In case of a guarantee promise, if agreed, or

  • To the extent that the scope of application of the Product Liability Act is open.


In case of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives, or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

14. Dispute Resolution



The European Commission provides a platform for online dispute resolution (ODR), which you can find here.

Important note: The online dispute resolution (ODR) platform will be permanently discontinued on July 20, 2025. The submission of complaints on the ODR platform will therefore be discontinued on March 20, 2025. We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board.

15. Protection of Minors



If your order includes products whose sale is subject to age restrictions, we ensure that the purchaser has reached the required minimum age by using a reliable procedure that includes personal identity and age verification. If a delivery is made, the courier will only hand over the goods after age verification and only to the purchaser personally.

16. Final Provisions



If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our registered office.

Should individual clauses of these General Terms and Conditions be invalid in whole or in part, the remainder of the contract shall remain valid. To the extent that individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.